{"id":3108,"date":"2026-06-09T15:28:06","date_gmt":"2026-06-09T07:28:06","guid":{"rendered":"http:\/\/8.208.87.62\/?page_id=3108"},"modified":"2026-06-09T15:28:08","modified_gmt":"2026-06-09T07:28:08","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/finewoodart.com\/de\/return-refund-policy\/","title":{"rendered":"R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien"},"content":{"rendered":"<style>.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1200px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3108_2b1ec2-4a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3108_2b1ec2-4a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3108_bf82c7-63 > .kt-inside-inner-col,.kadence-column3108_bf82c7-63 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3108_bf82c7-63{position:relative;}@media all and (max-width: 1024px){.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3108_bf82c7-63\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center has-large-font-size\">R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien<\/h1>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Zuletzt aktualisiert:<\/strong> Juni 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Diese R\u00fcckgabe- und R\u00fcckerstattungsrichtlinie gilt f\u00fcr alle von <strong>Kunstvolle Holzarbeiten<\/strong>, ein professioneller Hersteller von handgefertigten Holzprodukten f\u00fcr den Gro\u00dfhandel und B2B-Kunden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Da die meisten unserer Produkte Sonderanfertigungen sind, gelten diese Richtlinien speziell f\u00fcr Gesch\u00e4ftsauftr\u00e4ge und Sonderanfertigungen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">1. Ma\u00dfgefertigte Produkte<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Die meisten von Fine Wood Art angebotenen Produkte sind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handgefertigt<\/li>\n\n\n\n<li>Auf Bestellung gefertigt<\/li>\n\n\n\n<li>Nach Kundenwunsch angepasst<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dazu geh\u00f6ren unter anderem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Holzskulpturen<\/li>\n\n\n\n<li>Kunsthandwerk<\/li>\n\n\n\n<li>Individuell gestaltete Geschenke aus Holz<\/li>\n\n\n\n<li>OEM-\/ODM-Fertigungsauftr\u00e4ge<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aufgrund der Besonderheiten der Auftragsfertigung wird jeder Auftrag individuell f\u00fcr den Kunden angefertigt.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">2. Auftragsbest\u00e4tigung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sobald eine Bestellung best\u00e4tigt wurde:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Die Produktionspl\u00e4ne werden auf der Grundlage der Spezifikationen erstellt<\/li>\n\n\n\n<li>Die Materialien werden entsprechend vorbereitet<\/li>\n\n\n\n<li>Der Anpassungsprozess wird beginnen<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nach Produktionsbeginn sind \u00c4nderungen oder Stornierungen unter Umst\u00e4nden nur eingeschr\u00e4nkt m\u00f6glich.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">3. R\u00fcckgaberecht<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wir akzeptieren grunds\u00e4tzlich keine R\u00fccksendungen von Sonderanfertigungen, es sei denn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Es liegt ein eindeutiger Herstellungsfehler vor<\/li>\n\n\n\n<li>Das Produkt entspricht nicht den vereinbarten Spezifikationen<\/li>\n\n\n\n<li>Unsere \u00dcberpr\u00fcfung hat ein erhebliches Qualit\u00e4tsproblem best\u00e4tigt<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Geringf\u00fcgige Abweichungen in Farbe, Struktur oder Verarbeitung sind aufgrund der handgefertigten Natur unserer Produkte normal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">4. R\u00fcckerstattungsrichtlinien<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00fcckerstattungen k\u00f6nnen unter den folgenden Bedingungen in Betracht gezogen werden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Von unserem Team best\u00e4tigte Probleme mit der Produktqualit\u00e4t<\/li>\n\n\n\n<li>Fehlerhafte Herstellung durch unser Werk<\/li>\n\n\n\n<li>Stornierung der Bestellung vor Produktionsbeginn (m\u00f6glicherweise fallen Geb\u00fchren an)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Entscheidungen \u00fcber R\u00fcckerstattungen werden je nach Bestellstatus von Fall zu Fall gepr\u00fcft.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">5. Stornierung der Bestellung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bestellungen k\u00f6nnen nur unter folgenden Bedingungen storniert werden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bevor die Produktion begonnen hat: Eine teilweise oder vollst\u00e4ndige R\u00fcckerstattung ist unter Umst\u00e4nden m\u00f6glich<\/li>\n\n\n\n<li>Nach Produktionsbeginn: Eine Stornierung ist unter Umst\u00e4nden nicht mehr m\u00f6glich oder mit Geb\u00fchren verbunden.<\/li>\n\n\n\n<li>Nach dem Versand: Bestellungen k\u00f6nnen nicht mehr storniert werden<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">6. Qualit\u00e4tskontrolle<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wir wenden in jeder Produktionsphase strenge Qualit\u00e4tskontrollverfahren an, darunter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Materialauswahl<\/li>\n\n\n\n<li>Produktionskontrolle<\/li>\n\n\n\n<li>Endkontrolle der Produkte vor dem Versand<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Unser Ziel ist es, sicherzustellen, dass jedes Produkt den vereinbarten Standards und den Erwartungen unserer Kunden entspricht.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">7. Transportsch\u00e4den oder Probleme<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Falls Produkte w\u00e4hrend des Versands besch\u00e4digt werden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bitte setzen Sie sich umgehend nach Erhalt mit uns in Verbindung<\/li>\n\n\n\n<li>Bitte reichen Sie Fotos oder Videos zur \u00dcberpr\u00fcfung ein<\/li>\n\n\n\n<li>Wir werden die Situation pr\u00fcfen und eine passende L\u00f6sung anbieten<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Je nach Situation k\u00f6nnen L\u00f6sungen wie Ersatz, Reparatur oder eine Teilentsch\u00e4digung in Betracht kommen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">8. Haftungsausschluss f\u00fcr kundenspezifische Spezifikationen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Da alle handgefertigten Artikel geringf\u00fcgig voneinander abweichen k\u00f6nnen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Geringf\u00fcgige Abweichungen in Gr\u00f6\u00dfe, Farbe oder Beschaffenheit gelten nicht als M\u00e4ngel<\/li>\n\n\n\n<li>Nat\u00fcrliche Abweichungen im Holz sind zu erwarten und Teil der Einzigartigkeit des Produkts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">9. Internationale Bestellungen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00fcr internationale B2B-Sendungen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Z\u00f6lle oder Einfuhrsteuern gehen zu Lasten des K\u00e4ufers<\/li>\n\n\n\n<li>Die Lieferzeiten k\u00f6nnen aufgrund logistischer Umst\u00e4nde oder der Zollabfertigung variieren<\/li>\n\n\n\n<li>Wir \u00fcbernehmen keine Haftung f\u00fcr Verz\u00f6gerungen, die durch \u00e4u\u00dfere Umst\u00e4nde verursacht werden<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">10. Kontakt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn Sie Fragen zu R\u00fccksendungen oder R\u00fcckerstattungen haben:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-Mail: <a href=\"mailto:your-email@example.com\">your-email@example.com<\/a><br>Website: <a href=\"https:\/\/finewoodart.com\/de\/\">https:\/\/www.finewoodart.com<\/a><\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: June 2026 This Return &amp; Refund Policy applies to all products supplied by Fine Wood Art, a professional manufacturer of handcrafted wooden products for wholesale and B2B customers. Because most of our products are custom-made, this policy is designed specifically for business orders and customized production. 1. 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