{"id":3108,"date":"2026-06-09T15:28:06","date_gmt":"2026-06-09T07:28:06","guid":{"rendered":"http:\/\/8.208.87.62\/?page_id=3108"},"modified":"2026-06-09T15:28:08","modified_gmt":"2026-06-09T07:28:08","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/finewoodart.com\/es\/return-refund-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<style>.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1200px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3108_2b1ec2-4a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3108_2b1ec2-4a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3108_bf82c7-63 > .kt-inside-inner-col,.kadence-column3108_bf82c7-63 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3108_bf82c7-63{position:relative;}@media all and (max-width: 1024px){.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3108_bf82c7-63\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center has-large-font-size\">Pol\u00edtica de devoluciones y reembolsos<\/h1>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>\u00daltima actualizaci\u00f3n:<\/strong> Junio de 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica de devoluciones y reembolsos se aplica a todos los productos suministrados por <strong>Arte en madera fina<\/strong>, un fabricante especializado en productos de madera hechos a mano para clientes mayoristas y B2B.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dado que la mayor\u00eda de nuestros productos se fabrican a medida, esta pol\u00edtica est\u00e1 dise\u00f1ada espec\u00edficamente para pedidos de empresas y producciones personalizadas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">1. Productos a medida<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La mayor\u00eda de los productos que ofrece Fine Wood Art son:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hecho a mano<\/li>\n\n\n\n<li>Hecho a medida<\/li>\n\n\n\n<li>Personalizado seg\u00fan las necesidades del cliente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Entre ellos se incluyen, entre otros:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Esculturas de madera<\/li>\n\n\n\n<li>Artesan\u00eda decorativa<\/li>\n\n\n\n<li>Regalos de madera personalizados<\/li>\n\n\n\n<li>Pedidos de fabricaci\u00f3n OEM\/ODM<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dada la naturaleza de la fabricaci\u00f3n a medida, cada pedido se fabrica de forma exclusiva para el cliente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">2. Confirmaci\u00f3n del pedido<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez confirmado el pedido:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los planes de producci\u00f3n se organizar\u00e1n en funci\u00f3n de las especificaciones<\/li>\n\n\n\n<li>Los materiales se preparar\u00e1n en consecuencia<\/li>\n\n\n\n<li>El proceso de personalizaci\u00f3n dar\u00e1 comienzo<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez iniciada la producci\u00f3n, es posible que no se puedan realizar cambios ni cancelaciones.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">3. Pol\u00edtica de devoluciones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por lo general, no aceptamos devoluciones de productos hechos a medida, salvo que:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hay un claro defecto de fabricaci\u00f3n<\/li>\n\n\n\n<li>El producto no se ajusta a las especificaciones acordadas<\/li>\n\n\n\n<li>Nuestra inspecci\u00f3n ha confirmado que existe un problema de calidad importante<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Las peque\u00f1as variaciones en el color, la textura o la elaboraci\u00f3n son normales, debido a que nuestros productos est\u00e1n hechos a mano.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">4. Pol\u00edtica de reembolso<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se podr\u00e1n considerar los reembolsos en las siguientes condiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Problemas de calidad del producto confirmados por nuestro equipo<\/li>\n\n\n\n<li>Defectos de fabricaci\u00f3n causados por nuestra f\u00e1brica<\/li>\n\n\n\n<li>Cancelaci\u00f3n del pedido antes de que comience la producci\u00f3n (puede estar sujeta a gastos)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Las decisiones sobre reembolsos se eval\u00faan caso por caso, en funci\u00f3n del estado del pedido.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">5. Cancelaci\u00f3n del pedido<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los pedidos solo se pueden cancelar en las siguientes condiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Antes de que comience la producci\u00f3n: es posible que se pueda obtener un reembolso parcial o total<\/li>\n\n\n\n<li>Una vez iniciada la producci\u00f3n: es posible que no se pueda cancelar el pedido o que se apliquen cargos<\/li>\n\n\n\n<li>Una vez realizado el env\u00edo: los pedidos no se pueden cancelar<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">6. Control de calidad<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aplicamos estrictos procedimientos de control de calidad en cada fase de la producci\u00f3n, entre los que se incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecci\u00f3n de materiales<\/li>\n\n\n\n<li>Control de calidad en la producci\u00f3n<\/li>\n\n\n\n<li>Control del producto final antes del env\u00edo<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro objetivo es garantizar que todos los productos cumplan con los est\u00e1ndares acordados y las expectativas de los clientes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">7. Da\u00f1os o problemas durante el env\u00edo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si los productos sufren da\u00f1os durante el env\u00edo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u00f3ngase en contacto con nosotros inmediatamente despu\u00e9s de recibirlo<\/li>\n\n\n\n<li>Env\u00eda fotos o v\u00eddeos para su verificaci\u00f3n<\/li>\n\n\n\n<li>Evaluaremos la situaci\u00f3n y le ofreceremos una soluci\u00f3n adecuada<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Las soluciones pueden consistir en la sustituci\u00f3n, la reparaci\u00f3n o una indemnizaci\u00f3n parcial, dependiendo de la situaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">8. Exenci\u00f3n de responsabilidad sobre especificaciones personalizadas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dado que todos los art\u00edculos hechos a mano pueden presentar ligeras variaciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Las peque\u00f1as variaciones en el tama\u00f1o, el color o la textura no se consideran defectos<\/li>\n\n\n\n<li>Las variaciones naturales de la madera son normales y forman parte del car\u00e1cter \u00fanico del producto<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">9. Pedidos internacionales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para env\u00edos internacionales entre empresas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los aranceles aduaneros o los impuestos de importaci\u00f3n corren a cargo del comprador<\/li>\n\n\n\n<li>Los plazos de entrega pueden variar debido a cuestiones log\u00edsticas o a los tr\u00e1mites aduaneros<\/li>\n\n\n\n<li>No nos hacemos responsables de los retrasos causados por factores externos<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">10. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si tienes alguna pregunta sobre devoluciones o reembolsos:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Correo electr\u00f3nico: <a href=\"mailto:your-email@example.com\">your-email@example.com<\/a><br>Sitio web: <a href=\"https:\/\/finewoodart.com\/es\/\">https:\/\/www.finewoodart.com<\/a><\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: June 2026 This Return &amp; Refund Policy applies to all products supplied by Fine Wood Art, a professional manufacturer of handcrafted wooden products for wholesale and B2B customers. Because most of our products are custom-made, this policy is designed specifically for business orders and customized production. 1. 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