{"id":3108,"date":"2026-06-09T15:28:06","date_gmt":"2026-06-09T07:28:06","guid":{"rendered":"http:\/\/8.208.87.62\/?page_id=3108"},"modified":"2026-06-09T15:28:08","modified_gmt":"2026-06-09T07:28:08","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/finewoodart.com\/fr\/return-refund-policy\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<style>.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1200px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3108_2b1ec2-4a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3108_2b1ec2-4a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3108_2b1ec2-4a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3108_bf82c7-63 > .kt-inside-inner-col,.kadence-column3108_bf82c7-63 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3108_bf82c7-63 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3108_bf82c7-63{position:relative;}@media all and (max-width: 1024px){.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3108_bf82c7-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3108_bf82c7-63\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center has-large-font-size\">Politique de retour et de remboursement<\/h1>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour :<\/strong> Juin 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La pr\u00e9sente politique de retour et de remboursement s'applique \u00e0 tous les produits fournis par <strong>Art du bois fin<\/strong>, un fabricant sp\u00e9cialis\u00e9 dans les produits en bois fabriqu\u00e9s \u00e0 la main, destin\u00e9s \u00e0 la vente en gros et aux clients B2B.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comme la plupart de nos produits sont fabriqu\u00e9s sur mesure, cette politique s'applique sp\u00e9cifiquement aux commandes professionnelles et \u00e0 la production sur mesure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">1. Produits sur mesure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La plupart des produits propos\u00e9s par Fine Wood Art sont :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fabriqu\u00e9 \u00e0 la main<\/li>\n\n\n\n<li>Sur mesure<\/li>\n\n\n\n<li>Adapt\u00e9 aux besoins du client<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Il s'agit notamment, entre autres, des \u00e9l\u00e9ments suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sculptures en bois<\/li>\n\n\n\n<li>Artisanat d\u00e9coratif<\/li>\n\n\n\n<li>Cadeaux en bois personnalis\u00e9s<\/li>\n\n\n\n<li>Commandes de production OEM \/ ODM<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Compte tenu de la nature de la fabrication sur mesure, chaque commande est r\u00e9alis\u00e9e sur mesure pour le client.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">2. Confirmation de commande<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois la commande confirm\u00e9e :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les plans de production seront \u00e9tablis en fonction des sp\u00e9cifications<\/li>\n\n\n\n<li>Le mat\u00e9riel sera pr\u00e9par\u00e9 en cons\u00e9quence<\/li>\n\n\n\n<li>Le processus de personnalisation va commencer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois la production lanc\u00e9e, les modifications ou annulations peuvent \u00eatre limit\u00e9es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">3. Politique de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En r\u00e8gle g\u00e9n\u00e9rale, nous n'acceptons pas les retours de produits sur mesure, sauf si :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il s'agit clairement d'un d\u00e9faut de fabrication<\/li>\n\n\n\n<li>Le produit ne correspond pas aux sp\u00e9cifications convenues<\/li>\n\n\n\n<li>Notre inspection a mis en \u00e9vidence un probl\u00e8me de qualit\u00e9 important<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">De l\u00e9g\u00e8res variations de couleur, de texture ou de finition sont normales, nos produits \u00e9tant fabriqu\u00e9s \u00e0 la main.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">4. Politique de remboursement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un remboursement peut \u00eatre envisag\u00e9 dans les conditions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Probl\u00e8mes de qualit\u00e9 des produits confirm\u00e9s par notre \u00e9quipe<\/li>\n\n\n\n<li>Un d\u00e9faut de fabrication imputable \u00e0 notre usine<\/li>\n\n\n\n<li>Annulation de la commande avant le d\u00e9but de la production (des frais peuvent s'appliquer)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les d\u00e9cisions relatives aux remboursements sont examin\u00e9es au cas par cas, en fonction de l'\u00e9tat de la commande.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">5. Annulation de commande<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes ne peuvent \u00eatre annul\u00e9es que dans les conditions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avant le d\u00e9but de la production : un remboursement partiel ou int\u00e9gral peut \u00eatre envisag\u00e9<\/li>\n\n\n\n<li>Une fois la production lanc\u00e9e : l'annulation pourrait ne plus \u00eatre possible ou entra\u00eener des frais<\/li>\n\n\n\n<li>Une fois l'exp\u00e9dition effectu\u00e9e : les commandes ne peuvent plus \u00eatre annul\u00e9es<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">6. Contr\u00f4le qualit\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous appliquons des proc\u00e9dures rigoureuses de contr\u00f4le qualit\u00e9 \u00e0 chaque \u00e9tape de la production, notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choix des mat\u00e9riaux<\/li>\n\n\n\n<li>Contr\u00f4le de production<\/li>\n\n\n\n<li>Contr\u00f4le final des produits avant exp\u00e9dition<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Notre objectif est de veiller \u00e0 ce que chaque produit r\u00e9ponde aux normes convenues et aux attentes de nos clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">7. Dommages ou probl\u00e8mes li\u00e9s au transport<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si les produits sont endommag\u00e9s pendant le transport :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Veuillez nous contacter d\u00e8s r\u00e9ception<\/li>\n\n\n\n<li>Fournissez des photos ou des vid\u00e9os \u00e0 des fins de v\u00e9rification<\/li>\n\n\n\n<li>Nous analyserons la situation et vous proposerons une solution adapt\u00e9e<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les solutions peuvent inclure le remplacement, la r\u00e9paration ou une indemnisation partielle, selon la situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">8. Clause de non-responsabilit\u00e9 relative aux sp\u00e9cifications personnalis\u00e9es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9tant donn\u00e9 que tous les articles fabriqu\u00e9s \u00e0 la main peuvent pr\u00e9senter de l\u00e9g\u00e8res variations :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>De l\u00e9g\u00e8res variations de taille, de couleur ou de texture ne sont pas consid\u00e9r\u00e9es comme des d\u00e9fauts<\/li>\n\n\n\n<li>Les variations naturelles du bois sont normales et font partie du caract\u00e8re unique du produit<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">9. Commandes internationales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les envois B2B internationaux :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les droits de douane ou taxes \u00e0 l'importation sont \u00e0 la charge de l'acheteur<\/li>\n\n\n\n<li>Les d\u00e9lais de livraison peuvent varier en raison de contraintes logistiques ou des formalit\u00e9s douani\u00e8res<\/li>\n\n\n\n<li>Nous ne sommes pas responsables des retards dus \u00e0 des facteurs externes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">10. Contactez-nous<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez des questions concernant les retours ou les remboursements :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail : <a href=\"mailto:your-email@example.com\">your-email@example.com<\/a><br>Site web : <a href=\"https:\/\/finewoodart.com\/fr\/\">https:\/\/www.finewoodart.com<\/a><\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: June 2026 This Return &amp; Refund Policy applies to all products supplied by Fine Wood Art, a professional manufacturer of handcrafted wooden products for wholesale and B2B customers. Because most of our products are custom-made, this policy is designed specifically for business orders and customized production. 1. 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