Return & Refund Policy

Last Updated: June 2026

This Return & Refund Policy applies to all products supplied by Fine Wood Art, a professional manufacturer of handcrafted wooden products for wholesale and B2B customers.

Because most of our products are custom-made, this policy is designed specifically for business orders and customized production.

1. Custom-Made Products

Most products provided by Fine Wood Art are:

  • Handcrafted
  • Made-to-order
  • Customized according to client requirements

These include but are not limited to:

  • Wooden sculptures
  • Decorative crafts
  • Customized wooden gifts
  • OEM / ODM production orders

Due to the nature of custom manufacturing, each order is uniquely produced for the customer.

2. Order Confirmation

Once an order is confirmed:

  • Production plans will be arranged based on specifications
  • Materials will be prepared accordingly
  • Customization process will begin

After production starts, changes or cancellations may be limited.

3. Returns Policy

We generally do not accept returns for custom-made products unless:

  • There is a clear manufacturing defect
  • The product does not match agreed specifications
  • There is a significant quality issue confirmed by our inspection

Minor variations in color, texture, or craftsmanship are normal due to the handmade nature of our products.

4. Refund Policy

Refunds may be considered under the following conditions:

  • Product quality issues confirmed by our team
  • Incorrect production caused by our factory
  • Order cancellation before production begins (may be subject to fees)

Refund decisions are evaluated on a case-by-case basis depending on order status.

5. Order Cancellation

Orders may only be canceled under these conditions:

  • Before production has started: partial or full refund may be possible
  • After production has started: cancellation may not be possible or may incur charges
  • After shipment: orders cannot be canceled

6. Quality Control

We maintain strict quality control procedures at each stage of production, including:

  • Material selection
  • Production inspection
  • Final product checking before shipment

Our goal is to ensure every product meets agreed standards and client expectations.

7. Shipping Damage or Issues

If products are damaged during shipping:

  • Please contact us immediately upon receipt
  • Provide photos or videos for verification
  • We will assess and provide a suitable solution

Solutions may include replacement, repair, or partial compensation depending on the situation.

8. Custom Specifications Disclaimer

Because all handcrafted items may vary slightly:

  • Small variations in size, color, or texture are not considered defects
  • Natural wood differences are expected and part of the product’s uniqueness

9. International Orders

For international B2B shipments:

  • Customs duties or import taxes are the responsibility of the buyer
  • Delivery times may vary due to logistics or customs processing
  • We are not responsible for delays caused by external factors

10. Contact Us

If you have any questions regarding returns or refunds:

Email: [email protected]
Website: https://www.finewoodart.com